Cloud Phone Systems

Traditional phone systems required a PBX stored in your office. Typically this was a box located in a backroom closet or IT location. Desk phones were then distributed to each user with a physical phone line connecting each desk phone back to the PBX in the closet. This system was also referred to as an analog system or plain old telephone service (POTS). Since computers are digital devices there was no way to integrate the traditional phone system with the users computer systems. With the introduction of digital phones, companies can now integrate their computers and phones systems to bring a level capability that previously wasn’t available.

With a digital phone system also known as a voice over internet protocol (VoIP), all voice communications is routed over your existing computer wiring (network). For this reason no separate wiring is required. There is also no need to house and maintain the PBX in your office as the PBX now resides in the cloud. Cloud PBX vendors spend millions of dollars building reliable, redundant, fast and secure data centers to ensure your telephone calls are clear, secure and processed as quickly as possible. All maintenance and security is the responsibility of the cloud PBX vendor which alleviates the burden of maintaining an onsite PBX system. The phones on users desks look and feel the same as traditional phones but pack a wealth of capabilities allowing users to enjoy features such as:

Find me – follow me call routing

Allows you to create a list of numbers where you can be found before the call goes to voicemail. For example, you can have your office phone ring twice, but on the third ring, your cell phone starts to ring, and then on the fifth, your home phone. If the list is exhausted, the caller gets sent to voicemail. The caller only sees your office phone number thereby ensuring you are always presenting a professional appearance.

Voicemail to email integration (Unified Messaging)

When someone leave a voicemail, it will automatically be emailed to you allowing you to playback the recording when convenient. This also allows you to file, organize, delete, and search all your voicemail in a way that would otherwise be impossible.

Music on hold

This feature allows you to choose what your callers listen to as they wait.

Bandwidth utilization and inbound/outbound call detail reports

Inbound and outbound call detail reports let you view details of your company’s call history, including duration, originator, destination, and cost.

 Call screening

Call screening is an often-forgotten feature of the VoIP business world that can come in handy. It allows you to look at a number on the caller ID and choose how to treat it. For example, if your spouse is calling, you can redirect the number to your cell phone.

Mentoring tools

Two features can help you train and monitor your employees’ on-phone performance-barge and whisper:

With a simple key command, you can call whisper directly to your representatives during active calls. The customer doesn’t hear anything; only the employee is privy to on-the-fly directions and suggestions, constructive ideas, sales tips, references to information for aiding support on products, how-to instructions, and more.

Call barge-in is another quick key command that empowers managers to jump into a call. The representative is still on the line, but the manager can speak to both the employee and caller. When the need arises, it’s an invaluable tool for steering conversations in the right direction—clarifying details, providing diplomacy during contentious situations, and sharing insights.

Auto attendant

Often referred to as an electronic attendant.  This feature ensures callers are routed to the appropriate destination quickly. It is ideal for companies that need economic, efficient, professional call handling.

Conferencing & Meetings

Hold high-definition video meetings using your computer, smartphone, and tablet. Meet with your colleagues, customers, and clients in real time. Collaborate anytime, anywhere.

Share screens, presentations, whiteboards, and files in local or cloud storage. Anyone attending can share content and join annotation, boosting productivity during your conferences.

Do not disturb

Enable to temporarily stop incoming calls to your phone, especially during conferences, lunches, and meetings. It can be programmed so that it routes callers to voicemail or another destination of your choice.

Easy Management

You can manage your entire phone system from your desktop computer or smart devices for all users across all office locations. It’s an integrated solution, all managed through the cloud. You have complete control, all using a familiar, user-friendly web interface with check boxes, drop-down menus, and fill-in text fields.

It’s easy to add and change users, assign phones, manage extensions and groups anytime from anywhere in the world. Best of all, your users can manage most of their own settings from their own computers and smartphones. So they take less of your time and resources. When you see how easy it is to manage your cloud phone system, you’ll wonder why you didn’t move to it sooner.

If you’re not getting the VoIP services that your company needs, call us today, and we will help you determine what solution is best for your organization.